Frequently Asked Questions
We believe clarity is a key component of the art of readiness. Here you will find answers to our most common questions, thoughtfully addressed. If your inquiry is not covered below, please do not hesitate to contact us.
Sizing & The Bespoke Fit
Sizing Measurement
You can find our guide on how to measure your nails manually on our Application & Sizing Guide page.
About Our Products
The Capsule System
The Capsule is our signature product: a bespoke styling system designed for your multifaceted life. When you order a Capsule, we handcraft two complete, complementary sets of 10 nails to your sizes (20 nails total). This system allows you to wear each look separately, or mix-and-match them for a third, personalized style with a guaranteed perfect fit on every finger.
Difference Between
a "Capsule" & other CollectionsOther collections are individual, made-to-order sets of 10 nails in a single style.
Our "Capsules" are a complete system containing two distinct sets of 10 nails (20 nails total), curated to be worn together or separately.
What's Included in Your Order
A Capsule purchase includes two sets of 10 handcrafted nails (20 nails total), plus one complete Application Kit.
A Design or Monograph purchase includes one set of 10 handcrafted nails, plus one complete Application Kit.
Each Application Kit contains
a non-damaging nail glue, adhesive nail tabs, a glass nail file, a wooden cuticle stick, and an alcohol prep pad.
Durability & Reusability
With our included non-damaging glue, a proper application can last up to two weeks. Our nails are crafted from a high-quality, durable gel material designed for multiple uses. To reuse, simply gently buff away any residual adhesive from the back of the nail before your next application.
Nail Health & Safety
We have designed our system with nail health as a primary focus. Unlike harsh salon acrylics, our press-on nails cause no damage when applied and removed correctly. To remove, soak your fingers in warm, soapy water for 10-15 minutes and use the wooden cuticle stick to gently lift the edges. Never force or pull the nails off.
Orders & Shipping
Currency
All prices on our website are listed and processed in US Dollars (USD). For your convenience, our site may display an estimated price in your local currency, but the final transaction at checkout will be in USD.
Shipping Origin & Times
Our design studio and fulfillment center are located in Hong Kong. All orders are processed within 1-2 business days, after which your bespoke set is crafted. Please allow an additional 3-5 business days for our artisans to complete your order before it ships.Estimated delivery times after dispatch are:
Singapore & Malaysia: 3-7 business days
Hong Kong: 1-3 business days
Rest of World: 7-21 business days
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to view its journey.
Returns & Support
Our Return Policy
Your satisfaction is our highest priority. As every nail set is a custom-made, hygienic product, we are unable to accept returns or exchanges. All sales are final. We thank you for your understanding.
Damaged or Incorrect Orders
In the unlikely event that your product arrives damaged or you have received an incorrect item, please contact our support team within 7 days of delivery at info@itsthecapsule.com. Please include your order number and a photo of the issue, and we will be happy to assist you with a solution.