Shipping Policy

Singapore & Malaysia

  • Singapore: $3.65 USD Standard Shipping.

  • Malaysia: $3.65 USD Standard Shipping.

  • We are pleased to offer free shipping on all orders over $70 USD.

  • Estimated delivery time is 3-7 business days after dispatch.

Hong Kong

$2.50 USD

  • We are pleased to offer complimentary shipping on all orders over $70 USD.

    Estimated delivery time is 1-3 business days after dispatch.

Rest of World

We offer tracked international shipping. Rates will be calculated at checkout based on your location.

  • Rest of the World: $4.85 USD Standard Shipping.

  • We are pleased to offer free shipping on all orders over $70 USD.

  • Estimated delivery time is 7-21 business days after dispatch.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please note, The Capsule is not responsible for any customs duties or import taxes that may apply to your order.

Returns & Exchanges Policy


Returning/Exchanges

  • Your satisfaction is our highest priority.
    We offer a Perfect Fit Guarantee on all orders placed after using our physical Sizing Kit.

Damaged or Incorrect Orders

  • In the unlikely event that your product arrives damaged or you have received an incorrect item, please contact our support team within 7 days of delivery at info@itsthecapsule.com. Please include your order number and a photo of the issue, and we will be happy to assist you with a solution.

Shipping & Returns