FAQ

The Bespoke Fit

  • As every set is meticulously handcrafted to order, we have designed a simple, at-home guide to find your bespoke sizes.

    We invite you to visit our Sizing & Application page for step-by-step tutorial.

  • We always recommend sizing up if you find yourself between two sizes. A slightly larger nail can be gently filed down at the cuticle with our included glass file to achieve a perfect, seamless match to your nail bed.

  • We offer four standard sizes
    (XS, S, M, L) that fit a wide range of nail beds. If your measurements do not align with our standard sets, we are delighted to create a Custom Size set just for you.

    Simply select the "Custom" option on the product page and enter your unique measurements.

Brand & Product

  • The Capsule is our signature product: a bespoke styling system designed for your multifaceted life:
    Two complete, complementary sets of nails (10 nails / set ) just for you.

    This system allows you to wear each look separately, or mix-and-match them for a third, personalized style with a guaranteed perfect fit on every finger.

  • Every order, whether a Capsule or a single set, comes with a complete Application Kit containing everything you need for a perfect application:

    • Your Bespoke Press-On Nails

    • Non-Damaging Nail Glue

    • Adhesive Nail Tabs

    • Nail Buffer

    • Wooden Cuticle Stick

    • Alcohol Prep Pad

  • If none of our sizes fit you,
    reach out to us so we can make a custom size for you.

    A custom size (adjustments to any one or all nail tips) is 20% more than the original price.

Application & Wear

  • With a proper application using our included nail glue, your manicure can last up to 3 weeks. For shorter, more temporary wear (1-3 days), we recommend using the adhesive tabs provided.

  • Yes. Our nails are crafted from a high-quality, durable gel material designed to be a permanent part of your manicure wardrobe.

    To reuse, simply gently buff away any residual adhesive from the back of the nail before your next application.

  • We have designed our system with nail health as a primary focus. Unlike harsh salon acrylics, our press-on nails cause no damage when applied and removed correctly.

    The secret is patience:
    to remove, soak your fingers in warm, soapy water for 10-15 minutes and use the wooden cuticle stick to gently lift the edges. Never force or pull the nails off.

Shipping & Returns

  • After dispatch, standard shipping to Singapore and Malaysia typically takes 3-7 business days.

  • All prices on our website are listed and processed in US Dollars (USD). Your bank or payment provider will handle the final currency conversion.

  • Your satisfaction is our highest priority. We offer a Perfect Fit Guarantee on all orders placed after using our physical Sizing Kit.

  • In the unlikely event that your product arrives damaged or you have received an incorrect item, please contact our support team within 7 days of delivery at info@thecapsule.com.

    Please include your order number and a photo of the issue, and we will be happy to assist you with a solution.