FAQ
The Bespoke Fit
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As every set is meticulously handcrafted to order, we have designed a simple, at-home guide to find your bespoke sizes. You will need a piece of clear tape, a marker, and a ruler. We invite you to visit our comprehensive The Bespoke Fit page for a step-by-step tutorial.
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We always recommend sizing up if you find yourself between two sizes. A slightly larger nail can be gently filed down at the cuticle with our included glass file to achieve a perfect, seamless match to your nail bed.
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We offer four standard sizes
(XS, S, M, L) that fit a wide range of nail beds. If your measurements do not align with our standard sets, we are delighted to create a Custom Size set just for you.
Simply select the "Custom" option on the product page and enter your unique measurements.
Brand & Product
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The Capsule is our signature product: a bespoke styling system designed for your multifaceted life. When you order a Capsule, we handcraft two complete, complementary sets of 10 nails to your exact custom sizes (20 nails total). This system allows you to wear each look separately, or mix-and-match them for a third, personalized style with a guaranteed perfect fit on every finger.
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Our "Designs" and "Monographs" are individual, made-to-order sets of 10 nails in a single style. Our "Capsules" are a complete system containing two distinct sets of 10 nails (20 nails total), thoughtfully composed to be worn together or separately.
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Every order, whether a Capsule or a single set, comes with a complete Application Kit containing everything you need for a perfect application:
Your Bespoke Press-On Nails
Non-Damaging Nail Glue
Adhesive Nail Tabs
Nail Buffer
Wooden Cuticle Stick
Alcohol Prep Pad
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If none of our sizes fit you,
reach out to us so we can make a custom size for you.A custom size (adjustments to any one or all nail tips) is 20% more than the original price.
Application & Wear
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With a proper application using our included nail glue, your manicure can last up to two weeks. For shorter, more temporary wear (1-3 days), we recommend using the adhesive tabs provided.
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Yes. Our nails are crafted from a high-quality, durable gel material designed to be a permanent part of your manicure wardrobe. To reuse, simply gently buff away any residual adhesive from the back of the nail before your next application.
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We have designed our system with nail health as a primary focus. Unlike harsh salon acrylics, our press-on nails cause no damage when applied and removed correctly. The secret is patience: to remove, soak your fingers in warm, soapy water for 10-15 minutes and use the wooden cuticle stick to gently lift the edges. Never force or pull the nails off.
Shipping & Returns
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Please allow 3-5 business days for our artisans in the atelier to complete your bespoke order before it is dispatched. After dispatch, standard shipping to Singapore and Malaysia typically takes 3-7 business days.
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All prices on our website are listed and processed in US Dollars (USD). Your bank or payment provider will handle the final currency conversion.
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Your satisfaction is our highest priority. As every nail set is a custom-made, hygienic product, we are unable to accept returns or exchanges due to incorrect sizing or change of mind. All sales are final. We strongly encourage you to visit our The Bespoke Fit guide before ordering.
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In the unlikely event that your product arrives damaged or you have received an incorrect item, please contact our support team within 7 days of delivery at info@thecapsule.com. Please include your order number and a photo of the issue, and we will be happy to assist you with a solution.